Customer Service & FAQs

Thank you for visiting our website.
 
We are a neighbourhood online store. We strive to be that one-stop shop for our customers’ needs for a variety of groceries, household items, etc. 
Through the convenience and easy navigation of our online neighbourhood store, along with our high-quality products and excellent customer service our numerous customers have come to expect from Trimart, we offer you a friendly experience and peace of mind when shopping with us.
 
Below are some helpful tips when ordering online:

Steps to placing an order

 
a. Always ensure you are placing your order on http://trimart.com.ng
b. You may register to have an shopping account so that you login each time you come to purchase, or you can purchase without registering/logging into an account.
c. You can find products for purchase by either navigating through the website by product category or searching for a specific product.
d. When you find a product for purchase, simply place the product in your Shopping cart by clicking the “Add Product”
e. After placing all the products of purchase in your Shopping cart
f. Click on the Checkout box
g. If you have not registered for an account or did not log into your account, you will be asked to enter your contact information such as Name, Phone number, Email address, and Physical address for delivery if applicable
h. Then you move onto payment on a secure server
i. Once payment is completed, your order request will be sent.

Processing your order

 
a. We will contact you to review your order and confirm the delivery address
 
b. Once your order has been processed, we will contact you to inform you that your order is ready for pickup or that the order delivery is underway.

Canceling an order

 

There is a N1,000 fee charged for the cancellation of an order placed by the customer.

Pickup or delivery of an order

 
Trimart online offers two options to receive your order.
 
1. Pickup – You may pickup your order at our store. 
 
2. Delivery – We work with a partner Klickithome to deliver your order to the address you provide at a fee. 
Our delivery service is only available for a minimum order value of N1,500. Delivery can be made to only Lekki Phase 1 and its neighbouring environs. 

Return Policy

 
All Sales are final. 
 
However, customers are allowed to return any defective item purchased from our website with the actual receipt to our physical store within 24 hours of date of purchase.

Frequently Asked Questions (FAQs)

The minimum value of an order is N1,500

The delivery charge is a flat fee of N500 for Lekki Phase 1 and its environs. 

The cancellation fee goes towards the non-refundable cost of the secured payment service, as well as the restocking of the products.

Feel free to drop us a line

Send us a quick message and our customer service professionals will get back to you within one business day.

Address

No. 35 The Providence St, Lekki Phase 1, Lagos.

Business Talk

+234 808 967 5716

Mailing Address

enquiries@trimart.com.ng